How to Order

At this time, we do not have a shopping cart for placing orders, however we do accept major credit cards and PayPal payments. Please choose one of the following options for placing your order.

An embroidery design digitized by Shariann Designs

Order Form

You will see the Order Form referenced frequently. You are welcome to use this printable Order Form link or download a printable PDF order form document directly from our site. Both Order Forms will open in a new window, so when it finishes printing, you can simply close that window and be back at the current page. Both Order Forms are also a one standard size page, so you will be able to print either Order Form easily from your printer. However, to access the pdf Order Form document, you will need to have the latest version of the Adobe Reader installed on your pc. If you do not have this, you can obtain it free from Adobe's web site, by using the quick link below.

Order by Phone

Use this printable Order Form for your own records if you telephone us with an order when paying by credit card.

Order by Fax

Print out a copy of the Order Form if you wish to order by FAX. Payment can be made by credit card or PayPal. Please be sure to print your email address clearly so when your order is ready to ship, we will have the correct email for PayPal billing.

Order by Mail

Use this printable Order Form if you wish to use the postal service to mail your order to us. Please include a copy of the Order Form along with your check, even if you previously phoned or emailed an order.

Payment

All orders must be paid in advance by credit card, PayPal or check. We accept Visa, Mastercard, Novus and Discovercard. Credit cards will not be billed until your order is ready for shipping. Credit card information may be FAXed or telephoned to 1-815-653-1045. (Office hours are 8 AM to 5 PM, Central Time, Monday through Friday, 10 AM to 2 PM, Saturdays and Closed Sundays.)

When paying by check, please expect a delay in shipment until your check clears (which can be 7 to 10 business days).

For PayPal, please use sharianndesigns@comcast.net as the PAY TO email address.

Before placing an order that will be paid by check or PayPal, please phone (or email) to obtain the exact total including actual shipping charges, and any sales taxes if you are located in a state where we hold a sales license.

Shipping

We ship worldwide via Priority Insured mail and United Parcel Service (UPS). Orders are shipped standard ground unless instructed otherwise. All shipping fees, including import taxes for international orders, are paid by the customer. Actual charges apply. We do not ship orders on a COD basis. Checks must be cleared prior to orders being shipped, which can take 7-10 business days.

The shipping charges on the printable Order Form chart are only approximate as the Postal rates continue to change and UPS adds surcharges for fuel increases. Shipping is based on package weight, contents value and destination. For oversized packages, there are additional fees assessed by both carriers.

Returns

Returns and exchanges must be made within five (5) business days of receipt. Returned items must be insured and absolutely no Cods are accepted.

If you find you need to return or exchange a purchase, it must be unaltered, unworn and in perfect condition. Special embroidery and made-to-order items cannot be returned.

Embroidery design sets ordered on CD's that may be corrupt may only be exchanged for the same design set. Shipping charges are not refundable.

Should a package arrive damaged, please notify us immediately and it is important that you keep the damaged carton so it can be examined by the shipper.

Returned Check Fee

Any check returned by the bank for any reason will be assessed a $25.00 service charge, plus any collection and/or legal fees that apply.