How to Order

This page will provide information on all options available for placing an order from this site.

An embroidery design digitized by Shariann Designs

Order Form

You will see the Order Form referenced frequently. You are welcome to use this printable Order Form document directly from our site. The Order Form will open in a new window, so when it finishes printing, you can simply close that window and be back at the current page. The Order Form is a single standard size page, so you will be able to print it easily from your printer.

Order by Phone

Use this printable Order Form for your own records if you telephone us with an order when paying by credit card.

Order by Fax

Print out a copy of the Order Form if you wish to order by FAX. Payment can be made by credit card or PayPal. Please be sure to print your email address clearly so when your order is ready to ship, we will have the correct email for PayPal billing.

Order by Mail

Use this printable Order Form if you wish to use the postal service to mail your order to us. Please include a copy of the Order Form along with your check, even if you previously phoned or emailed an order.

Payment

All orders must be paid in advance by credit card, PayPal or check. We accept Visa, Mastercard, and Discover. Credit cards will not be billed until your order is ready for shipping. Credit card information may be telephoned to 1-815-388-5127. (Office hours are 8 AM to 5 PM, Eastern Time, Monday through Friday, 10 AM to 2 PM, Saturdays and Closed Sundays.)

When paying by check, please expect a delay in shipment until your check clears (which can be 7 to 10 business days).

For PayPal, please use sharianndesigns@cox.net as the PAY TO email address.

Before placing an order that will be paid by check or PayPal, please phone (or email) to obtain the exact total including actual shipping charges, and any sales taxes if you are located in a state where we hold a sales license.

Shipping

We ship worldwide via Priority Insured mail and United Parcel Service (UPS), or even through Federal Express (FedEx). Orders are shipped standard ground unless otherwise requested. All shipping fees, including import taxes for international orders, are paid by the customer. Actual charges apply. We do not ship orders on a COD basis. Checks must be cleared prior to orders being shipped, which can take 7-10 business days.

The shipping charges on the printable Order Form chart are only approximate as the Postal rates continue to change and UPS adds surcharges for fuel increases. Shipping is based on package weight, contents value and destination. For oversized packages, there are additional fees assessed by both carriers.

Returns

Returns and exchanges must be made within five (5) business days of receipt. Returned items must be insured and absolutely no CODs are accepted.

If you find you need to return or exchange a purchase, it must be unaltered, unworn and in perfect condition. Custom embroidery and made-to-order items cannot be returned.

Embroidery design sets ordered on CD's that may be corrupt may only be exchanged for the same design set. Shipping charges are not refundable.

Should a package arrive damaged, please notify us immediately. It is important that you keep the damaged carton so it can be examined by the shipper.

Returned Check Fee

Any check returned by the bank for any reason will be assessed a $25.00 service charge, plus any collection and/or legal fees that apply.